Composite door skin question

[akkers]

I am a bit stuck, I wonder if anyone can help.
I ordered double glazed windows and a composite front door from a company. For the door they only had 2 finishes (or skins as they called them). One had very deep 'in your face' grooves with I did not like; the other was slighly smoother finish. So I chose the 2nd one and placed the order with a deposit.
Two weeks down the line they have come back to me saying that they cannot do the chosen finish as my door is on the small side and that they can only do the first skin (deep grooves). I told them that was unacceptable. The other option they have presented is to go for uPVC door (which I believe are slightly inferior and cheaper).
I have told them I am not happy and am not going to accept the other finish or the uPVC option; they are threatening me with legal action.
What I dont understand is how does the size of the door effect the finish (skin). Surely they should be able to apply any finish to any door.
The door is 190x88cm.

 

[Wayners]

If they can't supply what you ordered then you can get a refund.
Maybe you should be looking at another provider for the door but stick to this company for the windows.
Get on the phone to trading standards if your not happy to find out your position
Did you pay deposit with a credit card?
I would of...

Regarding your question..
Different machines are restricted to certain sizes with different skins.
It's a technical question

 

[ronniecabers]

Not sure why they are threatening you with legal action when they cant supply the product you requested!

The reason for the ' skin ' difference will be the fact its a short composite door , most composite door manufacturers only go down to 1972mm or 1950mm in certain circumstances. Usually when you get a short composite door the manufacturers that will go smaller use a door which is a ' solid ' door , in that then centre is wood rather than foam filled. I believe all the ' solid ' doors use the deeper grooved finish hence your suppliers issue. There is one company that I know of who have recently started making short foam filled smoother ' skins '
The comment about a composite being better then a Upvc door is a bit of a mute point in the industry at the moment to be honest with you. They both have their advantages and both have their disadvantages .