Us installers can easily confuse customers with explanations about condensing boilers and energy ratings /band a /band b / standard and high effieciency/Pluming/hot water output/ temp raise/litres a min...blah blah blah.
We normally attempt to explain such things when on site to provide a quote for a new boiler and generally your average Joe really wont have a clue what you are talking about...after all they only want to open the tap and get hot water and be warm when its cold.. The difference in cost on a model of boiler can sometimes be the difference between you winning the job and not. Take TIME to help them understand and try and give them a quote based on what their needs and requirements are and not just because "I always fit that one" yeah? only because you need a few more to get a free track day at Thruxton ???? Am i right ?
Think long term guys as you may well give them equipment that wont stay the course or so confusing that they wont ever understand it and then just turn it up or down and on or off.
I always offer to go back and run through it all again if need be..especially if their partner was not there at the time but did leave her a list of things to tell you.
We must learn to give potential clients a more personal service especially when they are looking to part with a few grand that they were going to spend on a summer holiday abroad.
Put your phone on silent or message service as it is so rude to take calls at such a time.
And pay them the attention they deserve and make them feel special. So Lads .. give up on those "whip in whip out" estimate visits on the way to a night out.
On my quotes and estimates and especially those that are e mailed i always provide links to sites to help them explain energy efficiency etc that they can view in their own time and digest fully.
LINKS :
www.est.co.uk
www.centralheating.co.uk
www.sedbuk.co.uk
How sad am i then eh ?
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Lynda, moderator
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