Hi,
To my horror this weekend my double-glazed window cracked with no apparent reason. Image link below.
The crack is on the inside glass, not the outside. I am the only person occupying my flat, so I know it has not been hit from the inside. When you look at it, you can see that the crack originates from the frame. It splinters into three different directions
It just happened. Looking at the posts here, looks like it is thermal shock. Any views? The sun was really beating down on it this weekend when it happened.
My issue is that I only had it installed 2 years ago. I also have buildings insurance and home insurance. As the window cost £460 two years ago and I have buildings and contents insurance, I was hoping that at the end of the day, it was not going to be me forking out another £460 so soon. I suspect that as is usual in life, nobody will want to pay. So here are the options.
1) The window did come with a guarantee. I quote "Glass Units. 5 year guarantee. Sealed unit guarantee does not include breakage or cracking of sealed units." So, it doesn't include cracking. Pretty useless guarantee then right?
2) Buildings insurance. I could ring them on this one, I am not going to lie to them either. Presumably me saying the truth like "It cracked for no give reason, probably thermal shock" is not going to be in their terms. So, presumably likely I will be told to sling my hook.
3) Contents insurance. Presumably contents insurance is irrelevant.
All this leaves me with a bitter taste. It would appear to me that nobody is going to cough up for it. This sucks when you consider that I bought a new double glazed window at £460 only two years ago and it now has a 3 foot crack across it that was not my fault in any way and I have my window guarantee and buildings/contents insurance in hand. I am thinking it is going to be me spending another £460.
Anyone know if you can get insurance to cover this sort of thing? I am not spending all that money again for it to go and happen in another 2 years without the reassurance of legitimate insurance in place.
Thanks for any help.
Rupert.
To my horror this weekend my double-glazed window cracked with no apparent reason. Image link below.
The crack is on the inside glass, not the outside. I am the only person occupying my flat, so I know it has not been hit from the inside. When you look at it, you can see that the crack originates from the frame. It splinters into three different directions
It just happened. Looking at the posts here, looks like it is thermal shock. Any views? The sun was really beating down on it this weekend when it happened.
My issue is that I only had it installed 2 years ago. I also have buildings insurance and home insurance. As the window cost £460 two years ago and I have buildings and contents insurance, I was hoping that at the end of the day, it was not going to be me forking out another £460 so soon. I suspect that as is usual in life, nobody will want to pay. So here are the options.
1) The window did come with a guarantee. I quote "Glass Units. 5 year guarantee. Sealed unit guarantee does not include breakage or cracking of sealed units." So, it doesn't include cracking. Pretty useless guarantee then right?
2) Buildings insurance. I could ring them on this one, I am not going to lie to them either. Presumably me saying the truth like "It cracked for no give reason, probably thermal shock" is not going to be in their terms. So, presumably likely I will be told to sling my hook.
3) Contents insurance. Presumably contents insurance is irrelevant.
All this leaves me with a bitter taste. It would appear to me that nobody is going to cough up for it. This sucks when you consider that I bought a new double glazed window at £460 only two years ago and it now has a 3 foot crack across it that was not my fault in any way and I have my window guarantee and buildings/contents insurance in hand. I am thinking it is going to be me spending another £460.
Anyone know if you can get insurance to cover this sort of thing? I am not spending all that money again for it to go and happen in another 2 years without the reassurance of legitimate insurance in place.
Thanks for any help.
Rupert.