Hi jasmine,
Just so i understand what you've had done, am i right that you had the chimney breast removed and some replacemnt oak put in it's place? and it's that part they couldn't match up with the colour?
i know exactly why your boards have cupped and why the varnish took 6 days to dry which i'll tell you later. In the meantime, we need to know what varnish/preserver is on that floor ???
I've just had another look at the cuprinol website, it's actually made by ICI paints
www.icipaints.co.uk There are 2 types of wood preserver, "cuprinol exterior wood preserver" and wood preserver clear, however, i can't find the dark oak that you mentioned but both are solvent based and the PDF files make for quite scary reading.
Still, i might just be looking at the wrong product. If you can tell me exactly "word for word" what it says on the tin i can have another look. I wouldn't panic just yet until we know the exact product used.
You could always try the link above and see if you can find it yourself and let me know.
Some solvent based products are still used for interior use but you can't sand them in the usual way, it's a health hazard and gives off harmful fumes. Ring them if you can but it's bank holiday !!