Assembly pic from the website:View attachment 255963
From the OP's images, could the backplate have come adrift from the backbox?
Edit: no, I think I can still see it in place; it's just a very big cut out!
Sounds like a plan - but if one doesn't have the dedicated tool, will standard circlip pliers not fit?What i do is smother the faceplate with gaffa tape or similar then use pliers CAREFULLY to reduce damage to the faceplate
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