I need to vent my frustration somewhere.
I have just had an engineer from Domex come and 'repair' my washing machine. To be fair to them they also fixed my cooker recently and did it without any fuss, which is why I called them back.
An engineer comes and the washing machine has actually decided to work, he takes a look anyway and finds a problem with the heating element. He changes it. £100 charge, labour and parts and VAT. He also spots there is a leak in the adjoining pipe, leading to a puddle next to the washing machine. There is minimal/no water under the machine as the machine is on a 10-15mm board which still has dust at the front.
I fix the pipe (tighten up the joint - all good).
The machine works for one day.
The machine breaks down the following day.
The engineer comes again, this time he finds a 5 inch tear in the seal, which he tells my partner is the cause of the machine failure and is entirely plausible to me. We need loads of new parts, etc, I'm resolved to buying a new machine.
My point is: Why dont Domex stand up their policy of a £35 diagnostic charge and admit the engineer made a mistake, apparently the engineer is now saying that the puddle next to the machine is the cause of the failure not the 5-inch tear in the seal. Now, I dont know a lot about washing machines but this sounds rediculous.
Basically for the sake of a £60 refund they are willing to sacrifice any customer goodwill and long term loyalty. Why put up charges on a swish websites if they are going to act like a bunch of 2-bob spivs?
I aksed to speak to the manager, I dont even get the privilege of that.
****@rs.
I have just had an engineer from Domex come and 'repair' my washing machine. To be fair to them they also fixed my cooker recently and did it without any fuss, which is why I called them back.
An engineer comes and the washing machine has actually decided to work, he takes a look anyway and finds a problem with the heating element. He changes it. £100 charge, labour and parts and VAT. He also spots there is a leak in the adjoining pipe, leading to a puddle next to the washing machine. There is minimal/no water under the machine as the machine is on a 10-15mm board which still has dust at the front.
I fix the pipe (tighten up the joint - all good).
The machine works for one day.
The machine breaks down the following day.
The engineer comes again, this time he finds a 5 inch tear in the seal, which he tells my partner is the cause of the machine failure and is entirely plausible to me. We need loads of new parts, etc, I'm resolved to buying a new machine.
My point is: Why dont Domex stand up their policy of a £35 diagnostic charge and admit the engineer made a mistake, apparently the engineer is now saying that the puddle next to the machine is the cause of the failure not the 5-inch tear in the seal. Now, I dont know a lot about washing machines but this sounds rediculous.
Basically for the sake of a £60 refund they are willing to sacrifice any customer goodwill and long term loyalty. Why put up charges on a swish websites if they are going to act like a bunch of 2-bob spivs?
I aksed to speak to the manager, I dont even get the privilege of that.
****@rs.
