Heating a sealed container of water will invariably cause a small rupture/explosion if there is no air inside. I was taught this at primary school.
Yes I am aware of this but as lay person I tend to listen to what the "experts" tell me and I was told initially by the installer to shut off both valves.
Something will give and it could have split the radiator open, you were lucky it was the valves.
Just how much does water expand anyway - it was not boiling!
Also, there is no leakage when the valves are open, only when I close one or both of them - why is this?
I think the blame will lie with whoever shut the valves, the installer should have forewarned you but that does not necessarily make him responsible for you altering the system.
Well yes, I did shut the valves as I was told it could damage the electric element if I didn't.
If you shut both valves on the other radiators it would affect the balance of the system when they were reopened - would you expect him to remedy that for nothing too?