Epson DX 4800 printer problem

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16 Dec 2008
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Devon
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United Kingdom
My friend's Epson DX4800 printer will print out ok copying a document from his PC but if he tries to copy a paper using his scanner, it prints out with two x 1inch black vertical lines on the right hand side of the paper. Any ideas as to why this happens would be appreciated.
 
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To be honest I haven't tried that, but I will the next time I go to my friend's house and get back to you. Thanks for the reply and I won't keep you waiting too long!
 
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sorry for delay in replying again, but I've only just been to my friend's house. He has another problem now whereby he gets the black lines after printing a document out from Word! Two black lines down the right hand side, but nothing else on the page. Weird! I think there must be a major fault with his printer and re-installing the printer from the beginning after removing it via Add and Remove Programmes doesn't seem to cure the problem. Any more clues as to what it could be? Thanks!
 
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