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- 14 Nov 2023
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Hi, I hope you can help.
We have a dripping kitchen tap and called our plumber to fix it. He tried to turn off the water using the internal stop tap but it was not turning off the flow.
He went to the external stop tap located outside of the the property with the meter in the pavement and was unable to turn the water flow off there either.
He advised us to call Yorkshire Water (YW) to sort the external stop tap. I contacted YW who said since May this year, although they accept responsibilty for the external stop tap, they no longer repair external stop taps unless there is serious flooding or a heath risk. They advised us to contact a firm called CET who will freeze the internal pipe to allow us to change the internal stop tap. This will cost £279.
Our plumber ( on a yearly maintenance contract ) is reluctant to do this himself if the external stop tap cannot be turned off. He says freezing doesn't always work and we could left with a lot of water in the kitchen. We feel stuck between a rock and a hard place. My questions are:
Are our plumbers concerns valid?
Would a local plumber who would undertake to freeze the pipe charge as much as £279 if we needed to employ someone else or do we need to bite the bullet and go with CET? I cant believe a dripping tap has become so complicated to fix ! All suggestions gratefully received
We have a dripping kitchen tap and called our plumber to fix it. He tried to turn off the water using the internal stop tap but it was not turning off the flow.
He went to the external stop tap located outside of the the property with the meter in the pavement and was unable to turn the water flow off there either.
He advised us to call Yorkshire Water (YW) to sort the external stop tap. I contacted YW who said since May this year, although they accept responsibilty for the external stop tap, they no longer repair external stop taps unless there is serious flooding or a heath risk. They advised us to contact a firm called CET who will freeze the internal pipe to allow us to change the internal stop tap. This will cost £279.
Our plumber ( on a yearly maintenance contract ) is reluctant to do this himself if the external stop tap cannot be turned off. He says freezing doesn't always work and we could left with a lot of water in the kitchen. We feel stuck between a rock and a hard place. My questions are:
Are our plumbers concerns valid?
Would a local plumber who would undertake to freeze the pipe charge as much as £279 if we needed to employ someone else or do we need to bite the bullet and go with CET? I cant believe a dripping tap has become so complicated to fix ! All suggestions gratefully received