Fault with clock radio

[idiott]

Hello,
I don't know if this is the right place to air this topic if not someone please advise me.

I have Roberts Clock Radio model CRD33 a beautiful radio had it a few years it has a large analogue clock face with an additional digital read out just like a watch. I like it very much. However, in the last few weeks it developed a malfunction. i.e. The back light which lights up the clock started to blink continually, going of and on. I sent it to Roberts and paid the nominal charge requested they said the adapter was at fault and returned it with a new adapter. It continued to blink on return as before I sent it back they returned it saying that the functions were working correctly.

I am at a loss as to why they are saying that. I have moved the clock to different parts of the house in case there was an electoral interference, but it continues as before.

Can someone advise me please if there is an independent arbiter I can approach who can confirm deny my observations. Thank you

 

[Sam Gangee]

This guy might be able to test the radio for you:
http://www.digifixltd.co.uk

 

[Lucid]

You don't need to do anything as extreme as contacting some kind of independent arbiter. Simply use a camera on a mobile phone to record what you are seeing at home. You're not making Gone with the Wind either so no 5 minute long clips when 10 seconds will do just fine.

The only other thing I'd do is take the radio to the house of a family member or friend. Try it there for a couple of reasons: First, it's on a different mains supply to the house. This is in case your house is suffering some kind of voltage drop that would make the issues associated with basic wall-wart type transformers more prevalent. The second reason is that if there's some kind of signal interference, then running the radio in a house a few miles down the road is likely to avoid such local issues.

Once you know the problem happens in another house, and you have a short video clip that illustrates what you are seeing, then get back in contact with Roberts. Explain that their fix hasn't sorted the issue. Add too that you have a clip that shows the problem.

 

[idiott]

Lucid

Sam Gangee

Thank you I will do as you say