Hi,
Wow what a week!! Currently renovating my terraced house, moved water pipes which ran around the ceiling of the front room into dining room then into the extensions loft, then on the other side of the house the same thing but with gas. So arranged for the plumber who installed my central heating to come and move it and to fit two gas fires.
Thought I would check out where the gas pipes ran in the house, to my shock I found it ran from the meter in the front room up the wall into the main bedroom, along the room across the landing into the far corner of the spare bedroom. From this point 3 pipes branch off it, hmmm I thought. So traced two straight away, two went down to the room below (dining room) one that I needed moving by the plumber and the other to the gas fire (to be installed). the other pipe went back through the spare room, across the landing and back to the main bedroom
then under the floor boards and down to the room below (front Room) and to the gas fire?? I thought what the ****, the gas meter is 1 meter from the fire place, why not run a pipe from there, oh well......
So the plumber comes round to do the work and could believe the pipe work going back on its self, as he was removing it he grabbed the pipe and it came off in his hand (oooh errr) the person who had installed it looks as though had started to cut it with a pipe cutter then changed there mind. He couldn't believe it, neither could I it was rubbing on the floor boards to, very lucky indeed!!
Then he went to fit the Focal Point fire i bought from B&Q, fitted it in got it working checked out etc. left it running for 15 minutes then moved the inspection cover at the bottom and a flame shot out from underneath, scared the poor bloke. On inspection a factory fitted olive on the pipe that feeds the burner basically hadn't been compressed on the pipe it was loose in the fitting!! He couldn't believe that either. He fixed the prob and alls ok now.
Phoned B&Q to complain and the response we got was unbelievable, they couldn't give a damn!!!! now to me this is a major fault with the appliance. What if the plumber had installed it checked it worked then went, I came to use it and blew the house up etc hopefully the fault is only with this fire, although they should be concerned and have the fires withdrawn from sale pending an inquiry. Really am gob smacked with B&Q's customer service, all they said was to phone focal point its there problem.
If you bought a tin of Heinz Baked Beans from Tesco and had for example metal contamination in it, you would take it back to Tesco as its them you bought it from, from there Tesco would remove other products with the same batch code from sale, contact the buyer and they in turn would email depots other stores etc of the problem and have them removed from sale, but obviously a gas leak is nothing major and you shouldn't worry about it.
Luckily I deal with a very competent plumber and he found the problem before any serious damage was done.
Contacted Trading Standards over the issue but because the plumber fixed the problem on the fire we don't have very many rights if any, arrrgh....
Oh well, no one was harmed but like I said one hell of a week!
Anyone else had this sort of prob before?
Gareth
Wow what a week!! Currently renovating my terraced house, moved water pipes which ran around the ceiling of the front room into dining room then into the extensions loft, then on the other side of the house the same thing but with gas. So arranged for the plumber who installed my central heating to come and move it and to fit two gas fires.
Thought I would check out where the gas pipes ran in the house, to my shock I found it ran from the meter in the front room up the wall into the main bedroom, along the room across the landing into the far corner of the spare bedroom. From this point 3 pipes branch off it, hmmm I thought. So traced two straight away, two went down to the room below (dining room) one that I needed moving by the plumber and the other to the gas fire (to be installed). the other pipe went back through the spare room, across the landing and back to the main bedroom
then under the floor boards and down to the room below (front Room) and to the gas fire?? I thought what the ****, the gas meter is 1 meter from the fire place, why not run a pipe from there, oh well......So the plumber comes round to do the work and could believe the pipe work going back on its self, as he was removing it he grabbed the pipe and it came off in his hand (oooh errr) the person who had installed it looks as though had started to cut it with a pipe cutter then changed there mind. He couldn't believe it, neither could I it was rubbing on the floor boards to, very lucky indeed!!
Then he went to fit the Focal Point fire i bought from B&Q, fitted it in got it working checked out etc. left it running for 15 minutes then moved the inspection cover at the bottom and a flame shot out from underneath, scared the poor bloke. On inspection a factory fitted olive on the pipe that feeds the burner basically hadn't been compressed on the pipe it was loose in the fitting!! He couldn't believe that either. He fixed the prob and alls ok now.
Phoned B&Q to complain and the response we got was unbelievable, they couldn't give a damn!!!! now to me this is a major fault with the appliance. What if the plumber had installed it checked it worked then went, I came to use it and blew the house up etc hopefully the fault is only with this fire, although they should be concerned and have the fires withdrawn from sale pending an inquiry. Really am gob smacked with B&Q's customer service, all they said was to phone focal point its there problem.
If you bought a tin of Heinz Baked Beans from Tesco and had for example metal contamination in it, you would take it back to Tesco as its them you bought it from, from there Tesco would remove other products with the same batch code from sale, contact the buyer and they in turn would email depots other stores etc of the problem and have them removed from sale, but obviously a gas leak is nothing major and you shouldn't worry about it.
Luckily I deal with a very competent plumber and he found the problem before any serious damage was done.
Contacted Trading Standards over the issue but because the plumber fixed the problem on the fire we don't have very many rights if any, arrrgh....
Oh well, no one was harmed but like I said one hell of a week!
Anyone else had this sort of prob before?
Gareth
