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Galaxy 12 - user reset alert

Discussion in 'Alarms, CCTV & Telephones' started by jamesdean1986, 24 Jul 2019.

  1. jamesdean1986

    jamesdean1986

    Joined:
    20 Dec 2012
    Messages:
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    Location:
    Birmingham
    Country:
    United Kingdom
    Elderly couple down the road from me have just moved into a new house (their the first owners) and asked me to help the change the alarm code - no issue there.
    However upon trying to set the alarm for them (which they have never previously been able to do) I keep getting a user reset alert.
    Having read other posts I did a zone test
    1 flashing open final (zone the panel is in)
    2, 3, 4 etc. Flash closed intruder
    Zone 11 says spare/tamper

    Not sure what to do or try now.
     
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