Galaxy alarm Line fail 4

[Highhtower]

Hi everyone, can anyone assist with this persistent fault on a galaxy alarm displaying LINE FAIL

 

[JohnD]

Phone line fault. Does your telephone work during these periods?

 

[Highhtower]

Hi John,

It's a line fail 4, which i believe is to do with ethernet ..

 

[omega015]

Do you have a galaxy Ethernet or selfmon module installed? Has this always been an issue or something new? Also which galaxy panel do you have?

 

[Highhtower]

Hi Omega,

It has a galaxy ethernet module, and it's a new fault one we've had since we've moved it onto a VLan. Think the panel is a galaxy 3-48..

 

[omega015]

Is the Ethernet module connected to the switch and that switch is doing the vlan? Its probably to do with how your tagging/untagging the ports. How are you handling the monitoring i.e. internal server or external? You might need to plug your laptop or something into the switch port the galaxy is using and ensure you can access the server from that one.

 

[Highhtower]

The intruder alarm is reporting back to the monitoring pc fine, it pings fine, and everything appears fine. Just cannot clear the line fail

 

[omega015]

Oh, do a couple of ethernet engineer tests and I believe that should clear it.

 

[Highhtower]

Could you clarify exactly what you mean

 

[omega015]

Sorry, I edited my post above to be more specific. In menu 56 go to Ethernet and then option 05 Engineer test. do that a couple of times and hopefully the fail should clear assuming the test is successful each time.

 

[Highhtower]

Tests were succesful but linefail com 4 is still present from yesterday

 

[omega015]

Did you come out of engineer mode? Code + esc? Comms fail can be pain to clear apparently but for me, a couple of comms engineer tests and engineer log outs clear them.

 

[Highhtower]

Yes unfortunately i've done that since yesterday and the problem still persists.
it's too much of a coincidence that both alarms that have moved into a Vlan have the fault

 

[omega015]

You have 2 separate alarms that both have comms 4 faults on the same vlan? Are you able to bring the server out of the vlan and the alarm and see if that does clear the issue, that way you can be sure if the vlan is at fault. Also what program are you using to monitor/communicate with? It could be the monitoring program isn't sending the heartbeat to the panel therefore the panel goes into comms fail. You can turn fail to comm off btw (56.4.7.1) if its not needed or change the interval / signal paths.

In 56.4.7.2 what setting do you have? Also maybe try disabling any firewalls just in case its the specific port being blocked but your ping is still getting through.

EDIT: Also can you confirm if the server IP is in 56.4.2.6.3 or 56.4.2.2.1 or both?

 

[Highhtower]

Yes two seperate alarms on the vlan and unfortunately i cannot do anything with the network.

Programme is Galaxy remote servicing suite.

In 56.4.7.2 the setting is Primary.