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Galaxy Honeywell 2 - Telephone Line Fail

Discussion in 'Alarms, CCTV & Telephones' started by James474474, 27 Nov 2020.

  1. James474474

    James474474

    Joined:
    6 Mar 2020
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    Country:
    United Kingdom
    We recently switched from copper internet to full fibre. As a result the copper phone line was cut and since this the alarm (which we inherited with the house and dont use) has gone off weekly quoting a telephone line failure fault. Each time I can silence it by entering the code (we have the Master user code), but I dont appear to be able to get into the engineer section to disable the telephone line functionality.

    I have tried the default engineer codes I found quoted on this site and they dont work. I cannot see any way of gaining access beyond the manager user.


    Any advice on how to resolve?

    TIA,
     
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