gas fire spillage test

Joined
15 Sep 2013
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Location
Derbyshire
Country
United Kingdom
I have had a Favel welcome gas fire failed a spillage test. The match was placed under the canopy BUT there are two canopies. There is a glass one. the instructions on the gas fire says the GLASS canopy but the gas man says it is not so. Can a gas fitter help please. I have failed to find a phone number to ring Faval support
 
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