Good evening and hello from a newbie with question or two

[Superheavy1203]

I have had a 'contract' for repairs via homeserve on my Glow worm combi boiler.

The boiler is 30ci model.

The house is my Grandmothers. I am caretaking the house while she is in care home and soon to be hospice.

I have been told that build quality isnt its strongest as they were made/sold when Glowworm were going through new owners and cheap parts and assembly. I have no idea is this is true by the way.

Now this is my present situation:
There is a black plastic valve to the rear and left of the gas valve/thingy.
This black plastic valve looks to connect to the heat exchanger.
The casing on this black plastic valve has split and I have a constant mist of water over the electrics accompanied by a continually drip.

A rather abrupt, patronising and rude 'lady' at the Glowworm/valiant/homeserve call centre has arranged a fitter for some time thursday. She cant do any better so she says.

Where do I stand about a thorough replacement as every 6 weeks another part fails. Usually a combination of failed PRV, Filling Loop and an electric valve or two.

I look forward to your replies.

Hello and thank you for your help.

 

[Agile]

Tursday hascome and gone but you have not advised of the outcome.

Splitting plastic bits is a feature of that model.

As you have a contract then just ensure you keep it going and they repair it eevery time.

Last Christmas Eve, I went by mistake to one of them which the contractors had been to see but refused to return to until after the new year.

Tony

 

[Superheavy1203]

Well the engineer arrived.

Replaced the broken valve body.

This valve has been upgraded to more metal parts.

Depending on what the engineer and his supervisor 'diagnose' there's a chance a replacement boiler may be the cheaper option against continual repairs.