Sorry for long post, but it's a long story.
My elderly mother has a Glowworm CXI 30 combi, installed 2 years ago by BG and serviced annually by them. 2 months ago it needed re-pressurising. I opened the valve & water leaked out from the boiler and the pressure stayed the same. As a service was due in a month she waited untill then.
BG visit 1 for annual service. Engineer advised a new valve was needed.
BG visit 2 new valve fitted, didn’t solve the problem, another part was faulty (don’t know what) he ordered it and left.
BG visit 3 second new part fitted it didn't solve the problem but as the pressure was above 1 bar left the boiler on – Then about 1 hour after BG left there was a burning smell and kitchen was filled with smoke. Mother in a panic rang BG who referred her to Transco/National Grid. They told her not to turn the electricity off (even though mum insisted it wasn't gas fumes it was emitting) so the smoke continued to pour out until the fuse blew. Man arrived disconnected the gas supply and referred her back to BG. After he left water started pouring outside of house via the pressure relief. Got a call from my mother in tears so I went and turned off the mains water supply to the boiler.
BG visit 4 the engineer came smelled the burning said new PCB required and left.
BG visit 5 fitted new PCB, but burning turned out to be a small black plastic circular motor (divertor?) that was melted. He ordered part.
BG visit 6 Fitted new motor turned on the water and re-commissioned the boiler but didn’t know why the pressure relief had been running before.
Whilst my mother is elderly, she is quite smart and has noticed some differences in the way the boiler operates as follows:
1. When a hot tap was turned on in hot water only mode, the boiler display used to switch from displaying pressure to temperature. Now the pressure display remains and the temperature doesn’t display. Occasionally the temp flashes up for about half a second when the tap is turned off. (Temp is displayed OK when heating is running)
2. When the water pre-heat is not selected, a motor (fan or pump she thinks) kicks in from time to time about once every 1-2 hours for a few seconds. This she says only used to happen when in pre-heat mode.
3. The green boiler on light that used to be highly visible can’t be seen when looking directly at the boiler from the front, you have to look from the side to see it. This may not be important but the same light turns red as an indicator of a fault.
BG visit 7 to investigate items 1 to 3 above but said Glow worm had probably changed the design of the board.
Because of this she is now frightened to use the boiler and is washing in cold water and talking about managing with just her gas fire in the winter. So if anyone could confirm above items are OK, then I will be able to put her mind at rest. If they're not OK I'll get back to BG.
Thanks in anticipation.
My elderly mother has a Glowworm CXI 30 combi, installed 2 years ago by BG and serviced annually by them. 2 months ago it needed re-pressurising. I opened the valve & water leaked out from the boiler and the pressure stayed the same. As a service was due in a month she waited untill then.
BG visit 1 for annual service. Engineer advised a new valve was needed.
BG visit 2 new valve fitted, didn’t solve the problem, another part was faulty (don’t know what) he ordered it and left.
BG visit 3 second new part fitted it didn't solve the problem but as the pressure was above 1 bar left the boiler on – Then about 1 hour after BG left there was a burning smell and kitchen was filled with smoke. Mother in a panic rang BG who referred her to Transco/National Grid. They told her not to turn the electricity off (even though mum insisted it wasn't gas fumes it was emitting) so the smoke continued to pour out until the fuse blew. Man arrived disconnected the gas supply and referred her back to BG. After he left water started pouring outside of house via the pressure relief. Got a call from my mother in tears so I went and turned off the mains water supply to the boiler.
BG visit 4 the engineer came smelled the burning said new PCB required and left.
BG visit 5 fitted new PCB, but burning turned out to be a small black plastic circular motor (divertor?) that was melted. He ordered part.
BG visit 6 Fitted new motor turned on the water and re-commissioned the boiler but didn’t know why the pressure relief had been running before.
Whilst my mother is elderly, she is quite smart and has noticed some differences in the way the boiler operates as follows:
1. When a hot tap was turned on in hot water only mode, the boiler display used to switch from displaying pressure to temperature. Now the pressure display remains and the temperature doesn’t display. Occasionally the temp flashes up for about half a second when the tap is turned off. (Temp is displayed OK when heating is running)
2. When the water pre-heat is not selected, a motor (fan or pump she thinks) kicks in from time to time about once every 1-2 hours for a few seconds. This she says only used to happen when in pre-heat mode.
3. The green boiler on light that used to be highly visible can’t be seen when looking directly at the boiler from the front, you have to look from the side to see it. This may not be important but the same light turns red as an indicator of a fault.
BG visit 7 to investigate items 1 to 3 above but said Glow worm had probably changed the design of the board.
Because of this she is now frightened to use the boiler and is washing in cold water and talking about managing with just her gas fire in the winter. So if anyone could confirm above items are OK, then I will be able to put her mind at rest. If they're not OK I'll get back to BG.
Thanks in anticipation.