Gorenje fridge problems

Joined
9 Dec 2017
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United Kingdom
Hi everyone I have a Gorenje integrated Fridge freezer model number RKI4266W it is a self defrosting fridge , in the past few weeks I have a build up of ice on the back wall about two thirds the way up which I have had to remove myself , and also I have noticed at the same time the fridge is not getting as cold as it should do even on number 7, the freezer is working fine can anyone help before I call someone out..
Thanks in advance....
 
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