to answer my own question.
rang iet today to be told they are coming out all year with the first being expected in april.
rang technical helpline on a designated day and time they are supposed to be open,to hear a message saying basically i rang on the wrong day and time(despite the previous message saying this was the correct times and day)clever people obviously.i do expect them(at 65 quid a book)to answer the phone when they are supposed to