Hardwood decking damaged, what to do?

[Arwyn82]

I had around 16m2 of balau hardwood decking delivered Friday from woodandbeyond. Lovely stuff but I’ve noticed that some ends are all splintered where it’s been cut to length. Also around 4 lengths are badly twisted and bowed and so unusable.

I contacted them to advise and sent pictures. They’ve offered compensation amounting to 1m2 back which works out around £40.

I’ll have to cut the splintered ends off the pieces that are affected (around 70% of the boards) and hope that there’s now enough to finish the job.

But what would you accept as compensation, £40 seams a bit low to me considering the extra work I now have to do and the risk I may not have enough and have to order more as a result? I paid £670 £50 of which was delivery

 

[JohnD]

in your pic, the splintering appears to be on the underside of the boards, which doesn't show. You could smooth them off with a surform.

depending on the built dimensions of your deck, and the uncut length of the boards, you may have to cut or trim quite a few of them, and can cut off damaged ends at that point.

 

[Arwyn82]

The smooth side is the side I’ll be using face up so would be on show, couldn’t really sand the edges down. Would have to be cut properly to give a clean edge.

 

[freddiemercurystwin]

It's a risk you take ordering rather than picking up.