Heating OK but No Hot Water

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Hi, I am wondering if there is anyone who can help me too? I just moved into a new rented flat and there is a Britony Combi 80 or 100 unsure exactly which.

The heating is working really well but the hot water simply is non existent. I have checked the gas at the meter, the leaver is turned to on (obviously otherwise no heating!) and the radiator pipes in and out are both hot at the boiler when I turn on the heating.

However when I try and run hot water neither of the in or out pipes warm up, I also do not hear the flame start up inside the boiler. I have tried doing it both with the heating off and on.

Hopefully someone can help?
 
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