Help! British Gas WPT1 programmer not working

[EnilaB]

Hi
As off a couple of hours ago, our WPT1 central heating programmer has stopped working. It has constantly message "Welcome - Reconnecting..." but does not connect.
We're not customers with British Gas.
We don't seem to have a way to turn heating on without this programmer.
The hot water though is working.
It's very cold today in the house with no heating...
Any idea how to
1. reset that programmer to work
2. or replace it
3. AND starting heating manually
Thanks!

 

[stem]

From memory, I think the WPT1 is a battery operated programmable thermostat and it communicates with a remote BR2 receiver. If so they will be similar to the picture below....

....pressing the button on the bottom right corner of the receiver should start the heating and the light above the button will be lit.

A bit obvious I know, but have the batteries in the thermostat been replaced recently?

Your thermostat might look a bit different, some have a bigger display and 3 buttons below the dial, but I think the receiver for both types is the same.

 

[EnilaB]

From memory, I think the WPT1 is a battery operated programmable thermostat and it communicates with a remote BR2 receiver. If so they will be similar to the picture below....

View attachment 258714

....pressing the button on the bottom right corner of the receiver should start the heating and the light above the button will be lit.

A bit obvious I know, but have the batteries in the thermostat been replaced recently?

Your thermostat might look a bit different, some have a bigger display and 3 buttons below the dial, but I think the receiver for both types is the same.

Thanks for replying
It actually looks different to the one you sent pictures of.
Ii is one on this link https://www.amazon.co.uk/BRITISH-WIRELESS-PROGRAMMABLE-THERMOSTAT-WPT1/dp/B077517N61
No longer manufactured, British Goas told me they don't support it again.
Batteries have been changed, factory reset done, and still on getting the 'Welcome Reconnecting...' message but nothing reconnecting...
Can't event get to start the heating because there's no connection with the boiler...
And no way apparently to force the boiler to work for heating unless there's a programmer.

 

[stem]

I did say...

Your thermostat might look a bit different, some have a bigger display and 3 buttons below the dial.

So the picture you posted that fits my description doesn't it

Can't event get to start the heating because there's no connection with the boiler....

That is correct, there is a receiver that is wired to the boiler and the thermostat tells it what to do wirelessly. The receiver photo you posted in your link [copied below]....

....that you say is the same as yours, is also the same as the photo I posted earlier, where I also told you what to do to overide it and switch the heating on.

Pressing the button on the bottom right corner of the receiver should start the heating and the light above the button will be lit.

 

[ianmcd]

I did say...


View attachment 258783

So that fits my description doesn't it



That is correct, there is a receiver that is wired to the boiler and the thermostat tells it what to do wirelessly. The receiver photo you posted in your link [copied below]....
View attachment 258786
....that you say is the same as yours, is also the same as the photo I posted earlier, where I also told you what to do to overide it and switch the heating on.

It is a BG hive version 1

 

[stem]

Thanks . I can never remember the model numbers, they don't print them on the front.

 

[RandomGrinch]

Edit...
Better replies were posted while I was typing!

 

[EnilaB]

Thanks everyone! The issue was with the receiver in the boiler which needed resetting..... And the reset was to switch off the mains then switch them back on. In this instance anyway.