Hi, I'm hoping that someone can help me out with a really perplexing issue. I have recently had a new house built, the builder had full access and a full set of keys. Have now had a Honeywell Galaxy 2 Series fitted. This was working fine for a couple of weeks, then one of the side door contacts failed and I was unable to arm the system. The alarm company visited a couple of weeks ago and changed the sensor. All was well again.
Last week I went away on holiday. I set the alarm with my husband, he listened for the beeping noise to stop and the two final beeps to denote the system was armed. All appeared to be well.
On return from holiday, the alarm was not on. This seemed really odd, as we had both set it. I checked the event log and there was no mention in it of any event happening on the day we left. The only thing showing were the AUTO TST entries at 4.32 for each day that we were away. I am certain that we set the alarm, if it had failed to arm for some reason or we had accidentally aborted it there would be an entry in the log and there is nothing.
Contacted the alarm company and they have no answers, just keep an eye on it. My question is, if someone had access to the Engineers codes, and access to keys, could they have come in and been able to delete the evidence from the event log that they had entered?
Thanks
Last week I went away on holiday. I set the alarm with my husband, he listened for the beeping noise to stop and the two final beeps to denote the system was armed. All appeared to be well.
On return from holiday, the alarm was not on. This seemed really odd, as we had both set it. I checked the event log and there was no mention in it of any event happening on the day we left. The only thing showing were the AUTO TST entries at 4.32 for each day that we were away. I am certain that we set the alarm, if it had failed to arm for some reason or we had accidentally aborted it there would be an entry in the log and there is nothing.
Contacted the alarm company and they have no answers, just keep an eye on it. My question is, if someone had access to the Engineers codes, and access to keys, could they have come in and been able to delete the evidence from the event log that they had entered?
Thanks