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Has anybody got BT Digital Voice?
I ordered BB with phone from BT. When I ordered, the guy said he could not guarantee retention of our number, so I would retain the old copper line with our original number.
I had the FTTP installed today. They have not retained the copper line. I have interrogated the line and it is now connected to a different number, but it does not allow calls in or out.
Our original number displays the engaged tone when rung.
So we neither have the new number or the old number in service at the moment.
I rang BT and she confirmed we still have our original number attached to our account.
She told me our DECT handset will not connect to the router and will send out some new phones
Looking online, it says you can connect your existing phone if you wish, but they recommend the new digital phones.
Can anyone help getting us connected please?
Just to add, I tried connecting the phone socket on the router to my extension socket circuit (having disconnected from the outside world), and that does not work either
I ordered BB with phone from BT. When I ordered, the guy said he could not guarantee retention of our number, so I would retain the old copper line with our original number.
I had the FTTP installed today. They have not retained the copper line. I have interrogated the line and it is now connected to a different number, but it does not allow calls in or out.
Our original number displays the engaged tone when rung.
So we neither have the new number or the old number in service at the moment.
I rang BT and she confirmed we still have our original number attached to our account.
She told me our DECT handset will not connect to the router and will send out some new phones
Looking online, it says you can connect your existing phone if you wish, but they recommend the new digital phones.
Can anyone help getting us connected please?
Just to add, I tried connecting the phone socket on the router to my extension socket circuit (having disconnected from the outside world), and that does not work either