Hob recall.

[Gilesda]

Hi all

I'd be very grateful if a gas fitter could answer a question for me.

The beginning of this year I bought a cookology gas hob as part of a planned kitchen tart up. The kitchen was put off till just recently and now it's time to get the hob fitted.

In August I got a letter telling me there was a recall on the hob I'd bought. It needed a new elbow as the original could fail in certain circumstances. British gas would be doing the change and a date was set for the engineer to visit. My hob hadn't been fitted so it wasn't then a problem.

I received another email from B.G telling me they didn't have the part needed and they would contact me when they had it. That was weeks ago and currently we only have a single induction hob to cook on. If I get a gas fitter will he refuse to fit it or could he change the elbow as part of the fitting? Is the elbow a part particular to the make or just a part you can buy anywhere? What I mean is will the gas fitter be able to get hold of a suitable elbow?

Thanks for any help.

 

[Madrab]

It may be something specific to that hob. Unless it is very clear what elbow it is and what it needs to be replaced with then a GSR wouldn't know what to swap. It may just be the inlet elbow but without knowing the details then it wouldn't be done.

 

[opps]

The elbow on the connecting pipework of affected gas hobs can fail resulting in a significant gas leak, regardless of whether the hob is switched on and in use. Hazards resulting from a gas leak include burns, fire and explosion and poisoning from inhalation. The risk levels vary from low risk to serious risk, with the risk presented from fire and explosion being the worst case. The risk of fire and explosion in traditional built residences is high risk, and the risk of fire and explosion in a caravan or leisure homes is serious risk.
https://www.gov.uk/product-safety-alerts-reports-recalls/product-safety-report-cookology-gas-hobs
The products are not in conformity with the requirements of Regulation 2016/426.

And

Product Safety Repair | Cookology

We strongly believe you may have one of these products in your home or caravan. Please contact us straight away to arrange for a free inspection and repair.

cookology.com

Can you not contact the retailer and ask for a refund, and then buy something else?

 

[Gilesda]

It seems to be the elbow which can fail. It has affected a lot of makes. Information alert - Registered Gas Engineer The Office of Product Safety and Standards (OPSS) has published a series of product recalls for several gas hob manufacturers and their products. The affected registeredgasengineer.co.uk

 

[Gilesda]

The elbow on the connecting pipework of affected gas hobs can fail resulting in a significant gas leak, regardless of whether the hob is switched on and in use. Hazards resulting from a gas leak include burns, fire and explosion and poisoning from inhalation. The risk levels vary from low risk to serious risk, with the risk presented from fire and explosion being the worst case. The risk of fire and explosion in traditional built residences is high risk, and the risk of fire and explosion in a caravan or leisure homes is serious risk.
https://www.gov.uk/product-safety-alerts-reports-recalls/product-safety-report-cookology-gas-hobs
The products are not in conformity with the requirements of Regulation 2016/426.

And

Product Safety Repair | Cookology

We strongly believe you may have one of these products in your home or caravan. Please contact us straight away to arrange for a free inspection and repair.

cookology.com

Can you not contact the retailer and ask for a refund, and then buy something else?

I've just checked and I bought it last November. It's still in the box but I doubt they will entertain a return. I might just write it off and buy something else anyway.

 

[opps]

I've just checked and I bought it last November. It's still in the box but I doubt they will entertain a return. I might just write it off and buy something else anyway.

Under UK consumer law, you have up to 6 years of protection.

After 6 months you need to prove that that the product was faulty at the point of purchase- in your case the recall is proof that the product is faulty.

I would be inclined to ask for a refund, but if spending X amounts of hours doing a back and forth with them is not commensurate with your time/income, then yeah, bin it. If your labour value/cost arguing about a refund exceeds the cost of a refund, you may be able to take the higher ground but you still end up out of pocket.

It may, however, be the case that you can leave it in the box until the elbow is in stock, purchase a new hob, and then sell the old one as an unused item.

 

[Gilesda]

---

Under UK consumer law, you have up to 6 years of protection.

After 6 months you need to prove that that the product was faulty at the point of purchase- in your case the recall is proof that the product is faulty.

I would be inclined to ask for a refund, but if spending X amounts of hours doing a back and forth with them is not commensurate with your time/income, then yeah, bin it. If your labour value/cost arguing about a refund exceeds the cost of a refund, you may be able to take the higher ground but you still end up out of pocket.

It may, however, be the case that you can leave it in the box until the elbow is in stock, purchase a new hob, and then sell the old one as an unused item.

I think I'd have to get the same hob as the hole for it in the worktop has been cut. I'm going to get in touch with them and ask for a replacement rather than a refund. See what happens.

 

[opps]

That makes sense, but if I were the retailer, I would rather that you just waited for a non-chargeable repair...

 

[Gilesda]

That makes sense, but if I were the retailer, I would rather that you just waited for a non-chargeable repair...

I bought it off eBay and it looks like I bought it off cookology themselves. I'm guessing they'll have to pay BG but I don't know if that is cheaper for them than replacing the hob.
The wife is currently using a single induction hob that I got off Amazon for £30. It's really good apart from having to buy a couple of new pans. I might get another one then just wait it out till BG get back in touch. I think that's my cheapest and easiest option.