Just over a year ago we had our 1 year old gas boiler moved from the attic end wall into the airing cupboard upstairs. This was carried out by a team of British Gas installers and the flue was put up through the tiled pitched roof.
Yesterday, British a Gas service engineer came to carry out an annual service and he asked for access to the loft to inspect the flue (right next to the hatch). When I opened the hatch in the landing ceiling, I could see sunlight shining directly onto the boiler flue, inside the attic. I pointed it out to the British Gas man and he said that it wasn't his job to deal with it and I would have to report it to the installation section. After he had inspected the flue he said that a roof tile had slipped down and he had pushed it back up. I could still see light up there though. I suggested that the original installers hadn't done their job correctly and that the house had never had loose tiles before & that I would speak to British Gas myself. He asked me if he could see the installers paperwork and name, which I showed him.
As he was going, the engineer told me that he would speak to his supervisor to try and get the problem rectified and that there was no need for me to phone British Gas.
I'm now at a loss what to do next. Do I wait for this man to organise a repair or, in the interest of having good records of correspondence, report the problem to a higher authority?
Surely though, a new installation shouldn't fail in a year and a month.
Yesterday, British a Gas service engineer came to carry out an annual service and he asked for access to the loft to inspect the flue (right next to the hatch). When I opened the hatch in the landing ceiling, I could see sunlight shining directly onto the boiler flue, inside the attic. I pointed it out to the British Gas man and he said that it wasn't his job to deal with it and I would have to report it to the installation section. After he had inspected the flue he said that a roof tile had slipped down and he had pushed it back up. I could still see light up there though. I suggested that the original installers hadn't done their job correctly and that the house had never had loose tiles before & that I would speak to British Gas myself. He asked me if he could see the installers paperwork and name, which I showed him.
As he was going, the engineer told me that he would speak to his supervisor to try and get the problem rectified and that there was no need for me to phone British Gas.
I'm now at a loss what to do next. Do I wait for this man to organise a repair or, in the interest of having good records of correspondence, report the problem to a higher authority?
Surely though, a new installation shouldn't fail in a year and a month.
