Honeywell CP038 - Call Engineer Reset required

[NorrisBerkshire]

I have a Honeywell CP038 which is currently displaying Call Engineer - reset required. I have user and manager access codes, not an engineer one. I have tried 112233 which from looking on the internet i thought was the default engineer passcode, but no luck. Does anyone know how i can clear this error? The messages came up in the first place because the battery needed changing, i have done that. I just need to get rid of this message somehow now. I have no manuals or anything with the alarm, it was in the house when i moved in. Would appreciate any help

 

[Nerdish Nerd]

Is there any installer information on the panel, i.e a phone number or company name?

 

[NorrisBerkshire]

Unfortunately nothing.

 

[Nerdish Nerd]

Ah. Never mind. I'm sure some local installer may know a thing or two about these panels. A couple people here will as well I'm sure. Bear in mind some installers will flatly say "No" to whether they know about your system.

 

[sparkymarka]

What actual control panel do you have ? Now you have found the main box ? It should have a sticker on it !
The cp038 is only the keypad model

 

[NorrisBerkshire]

Its says Galaxy 3-48c

 

[Nerdish Nerd]

Calling GalaxyGuy... Anyway, no sticker(s) or documentation on the main box?

 

[NorrisBerkshire]

nothing on the main box other than the model number, i checked the inside of the panel too.

 

[Nerdish Nerd]

Hah, that's great. I guess you'll have to do some reaching out and asking around for some local or independent installer then.

 

[NorrisBerkshire]

do you think if i take the battery out, cut the mains power, then put the battery back, that will reset the system?

 

[Nerdish Nerd]

I think a total power failure for the system will require an engineer reset, given that it has already asked for an engineer reset for a battery failure. Same thing happens for my Scantronic 9800 (but I then re-programmed it). Back to square one. Getting your hands on a manual will probably help you, however the company who installed the system will have most likely changed the engineer code. If all you had to do to reset a system was turn the mains off and take out the battery, it would be ni-on useless as a system. That reminds me: I need to get an un-switched FCU for my 9800!

 

[sparkymarka]

One thing to try ....open panel lid down power totally defeat the tamper switch ( if it's the one I am thinking of ) put screw back in top hole, power up battery , then mains as quick as possible , see if you can now reset it ...

 

[GalaxyGuy]

OP, you can PM me and I can take you through several steps to recover. It depends on your DIY skill level though.