atilla is right
i typed the wrong word, i did think min but typed max instead.
You can not ask the alarm company to change the point at which a low batt signal is sent becuse its done by the communicator, and as it is either a red care or modem it does not have any changable peramiters in this respect, if it did it would be pointless any way, since it would send a low batt just before it goes flat.
as i also said you do have a few hours left before it still goes flat.
The alarm people who call (ARC) should say its a low batt signal, what the keyholder does about it is their choice.
you could have an additional power supply added to run just the detectors, ther by extending the duration of battery life, as there would be one battery for the panel and one for the detectors. only problem with this, is the panel battery will last longer than the detector battery, and the detector battery will not nomally be monitored by the communicator.
most panels also have a maximum battery size that they can safley charge, so putting in a bigger battery is not as good an idea as it may seem (unless of course it is too small)
as its a galaxy 18 it should have a 12v 7Ah battery