Where do you do the ironing?
I do my ironing in the kitchen such that the iron flex has to trail across the worktop. We recently bought a new iron, a mid-range Morphy Richards one. Its a good iron except for one flaw. The flex is too short. I find at the extremities of the board, I am tugging at the plug which presents a safety issue.
I wrote to Morphy Richards (via their online query form)
They replied (with spaces and paragraph gaps which my original query contained)
What???? My concern was safety and ergonomics, not the warranty! I wasn't after a refund, simply an explanation as to how they think 2 metres is long enough when the average ironing board is 1.2 metres long! Is a metre of cotton braided flex really so expensive?
I do my ironing in the kitchen such that the iron flex has to trail across the worktop. We recently bought a new iron, a mid-range Morphy Richards one. Its a good iron except for one flaw. The flex is too short. I find at the extremities of the board, I am tugging at the plug which presents a safety issue.
I wrote to Morphy Richards (via their online query form)
The cord on this iron is too short to be practical. I iron in my kitchen, the cord has to trail across the worktop onto the ironing board. The cord is only 2m long. As most time is spent at the extremities of the board (on collars, sleeves), I find myself tugging at the plug, which presents a safety issue. Why is the cord on this iron so short? Its not exactly a basic model, and my previous iron had a 3m cord. I'm sure I'm not the only person who irons in the kitchen, and other locations would require even longer leads or extension leads which could propose an even greater danger.
They replied (with spaces and paragraph gaps which my original query contained)
Dear Steven Craft
Thank you for your email.
We are sorry to hear of the problem, which you have experienced with your appliance, and we appreciate you having taken the time to contact us.
The warranty supplied with your appliance is to provide spare parts or a replacement in the event of defective materials or mechanical breakdown. We would suggest that the cable length is not a product defect and is part of the specification to the individual iron. We would advise that you contact the retailer with whom your contract of sale was originated to discuss refund or exchange and not the manufacturer.
We trust this information will be of assistance and assure you of our best attention to quality and customer support.
Kind regards
Kelly Archbold
Consumer Care Administration
What???? My concern was safety and ergonomics, not the warranty! I wasn't after a refund, simply an explanation as to how they think 2 metres is long enough when the average ironing board is 1.2 metres long! Is a metre of cotton braided flex really so expensive?