Isar HE24 Water Leak, CH Pipe

The seal is an "O" ring sealing against a "socket" in the ali heat exchanger.

But if left to leak then the system water and atmosphere in a wet environment will cause the ali to corrode and create pitting which prevents effective sealing again.

When these first came out they only cost £541 and seemed a pretty good value boiler.

I fitted seven of them. The first had a manufacturer's adjustment fault. The mixture went out of adjustment when the boiler modulated down to minimum. This was not identified then because the auto testing only checked that the boiler modulated and not that it would run at minimum power. They decided to send out someone from the design team who I had previously met. Together with something like a regional technical manager. It only needed a minor adjustment which could have done but they wanted to see it themselves.

Of the seven I installed all had PCB failures within the first two years. One twice! One was a system boiler with only a one year warranty ( which I had not noticed ) whereas the combi boilers had two. But the Technical Director at the time was very helpful and still covered it for me after 14 months.

A BG covered Isar was refused repair by BG for exactly the same fault as yours. I went to it ( referred by Dan ) but even as I was there the husband was at B&Q, buying a Ravenheat boiler I expect, which he was planning to fit himself. So it was a wasted journey on my part.

Tony
 
Not how to do their work, just what I expect to be done. ;)

Sorry, I don't follow. You have in previous posts asked how the pipe fits in the socket. If I were attending the call and you asked the leak to be repaired, that is what would be done. Client tells me to do x, y and z, I would do that and collect the money. This scenario is very same as client buys a fixture or an appliance and wants it installed. This I would do as per the makers instructions. If the item then fails to function, as long as I have installed the item correctly, remedial or subsequent word would be additional.

Going back to chap you called out to service the boiler. £60.00 does not even come close to cracking that boiler open to carry out stipulated service. Safety check possibly, a proper service certainly not

Trust you are not making things up......in one post you say £60.00 and later it is £50.00. If I were to say lower, lower, lower......can it come down to £40.00:LOL::LOL::LOL::LOL:
 
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Tony, I am surprised the CEO passed the opportunity to attend.
Did you not consider telling Ideal what they were doing wrong, after all you claim to have done that with Vaillant. :p
 
Not how to do their work, just what I expect to be done. ;)

Sorry, I don't follow. You have in previous posts asked how the pipe fits in the socket. If I were attending the call and you asked the leak to be repaired, that is what would be done. Client tells me to do x, y and z, I would do that and collect the money. This scenario is very same as client buys a fixture or an appliance and wants it installed. This I would do as per the makers instructions. If the item then fails to function, as long as I have installed the item correctly, remedial or subsequent word would be additional.

Going back to chap you called out to service the boiler. £60.00 does not even come close to cracking that boiler open to carry out stipulated service. Safety check possibly, a proper service certainly not

Trust you are not making things up......in one post you say £60.00 and later it is £50.00. If I were to say lower, lower, lower......can it come down to £40.00:LOL::LOL::LOL::LOL:

£50. No less no more. :)

He was aware of the leak but made no attempt to fix it. Instead he wanted "to condemn it" and turned the CH off. Next came the replacement boiler bit. I get the impression he had history with this boiler, but at least he didn't sabotage the hot water! :)

I wasn't privy to the conversation otherwise I'd ask why he couldn't replace the seal (or give it a go). According to my mother she doesn't think he took the internal panel of the chamber (so he wouldn't have known how bad the corrosion is and whether it had gone past the point of no return).
 
You may remember the CH pipe of which name isn't mentioned in the manual, on the middle right hand side of the boiler, which in my case is leaking. Since I could get no help on here I left it to my mother to call out a gas safe engineer, then I went cycling Tajikistan for a month.

During that time a gas safe engineer came out. He diagnosed that the pressure was dropping due to a leak ("no **** Sherlock") and that the leak was coming from the aforementioned pipe ("no **** Sherlock"). He then proceeded to make up some tripe about being unable to fix the pipe and trying his very best to sell a new installation to my mum.

The engineer was called out to do a service

if you knew the boiler was leaking then why just ask the engineer to attend for a service ? why do people think that a service is a one fix all ? and you honestly think that a £60 service will cover all leaks . be honest with the guy when ringing him and he can prepare for your problem which is obvious don't you think ?


The professional wants £60 to name the seal in the picture.
this was written before in your last thread then why only ask for a service this time:cautious::cautious::cautious::cautious: and why didn't you ask him to complete this action:cautious::cautious: ( again costs , more interested in riding your bike :rolleyes: )
 
You may remember the CH pipe of which name isn't mentioned in the manual, on the middle right hand side of the boiler, which in my case is leaking. Since I could get no help on here I left it to my mother to call out a gas safe engineer, then I went cycling Tajikistan for a month.

During that time a gas safe engineer came out. He diagnosed that the pressure was dropping due to a leak ("no **** Sherlock") and that the leak was coming from the aforementioned pipe ("no **** Sherlock"). He then proceeded to make up some tripe about being unable to fix the pipe and trying his very best to sell a new installation to my mum.

The engineer was called out to do a service

if you knew the boiler was leaking then why just ask the engineer to attend for a service ? why do people think that a service is a one fix all ? and you honestly think that a £60 service will cover all leaks . be honest with the guy when ringing him and he can prepare for your problem which is obvious don't you think ?


The professional wants £60 to name the seal in the picture.
this was written before in your last thread then why only ask for a service this time:cautious::cautious::cautious::cautious: and why didn't you ask him to complete this action:cautious::cautious: ( again costs , more interested in riding your bike :rolleyes: )

I'm not my mother, he (this is another engineer my mum sorted when I was away) was asked to service the boiler and fix the leak. The amount wasn't discussed prior to him coming out.
 
You may remember the CH pipe of which name isn't mentioned in the manual, on the middle right hand side of the boiler, which in my case is leaking. Since I could get no help on here I left it to my mother to call out a gas safe engineer, then I went cycling Tajikistan for a month.

During that time a gas safe engineer came out. He diagnosed that the pressure was dropping due to a leak ("no **** Sherlock") and that the leak was coming from the aforementioned pipe ("no **** Sherlock"). He then proceeded to make up some tripe about being unable to fix the pipe and trying his very best to sell a new installation to my mum.

The engineer was called out to do a service

if you knew the boiler was leaking then why just ask the engineer to attend for a service ? why do people think that a service is a one fix all ? and you honestly think that a £60 service will cover all leaks . be honest with the guy when ringing him and he can prepare for your problem which is obvious don't you think ?


The professional wants £60 to name the seal in the picture.
this was written before in your last thread then why only ask for a service this time:cautious::cautious::cautious::cautious: and why didn't you ask him to complete this action:cautious::cautious: ( again costs , more interested in riding your bike :rolleyes: )

I'm not my mother, he (this is another engineer my mum sorted when I was away) was asked to service the boiler and fix the leak. The amount wasn't discussed prior to him coming out.

FFS!
You obviously think that all Boiler repair ppl are to$$ers.
However, your mum's boiler is defective and in need of repair (or 'perhaps' even replacement).
I can't see how the f##k you're gonna resolve these two conflicts!
:ROFLMAO::ROFLMAO::ROFLMAO:
 
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'm not my mother, he (this is another engineer my mum sorted when I was away) was asked to service the boiler and fix the leak. The amount wasn't discussed prior to him coming out.

The engineer was called out to do a service

yes i know price was not mentioned ( well i don't actually ), but why ask just for a service when you have spent all that time in last thread ( before your lovely trip )trying to sort it out but forget to tell your mum to ask for a leak sorting because that was your problem . obviously your mum was going by your recommendation because of time you spent researching . if you want a leak sorting then tell them you need a leak fixed , why did you leave sorting the engineer out ( on the phone ) to your mum when you spent ages researching for which your mum probably never had a clue about ? . but now your saying you asked for both ( service & leak ) to be sorted :cautious::cautious: Mmmmmmmm would love to hear the engineers side to this:ROFLMAO::ROFLMAO::ROFLMAO:
 
I wonder if there is a 'cycling in Tajikistan' forum that I can sign up to and start throwing grenades at the regular members! :cautious:
 
Perhaps I just like winding you lot up eh!

My mother was instructed but ... well she's my mother, that's all I can say.

The service is needed, I didn't do that last time I was merely fixing a few of the washer leaks. Sourcing another of you lovely GSE people now...

On another note, it is a feature for this boiler to turn on for a short amount of time every 2hrs, or thereabouts? It's not the hot water or CH activating. Possibly it's trying to keep a buffer of water hot?
 
Read the manual it may give you a clue. I could come out and explain how the preheat works but I'd charge you £84 callout.
 
you get want you want to pay for :cautious:
tell the rgi what PROBLEM you have and what you need a SERVICE or SAFETY CHECK which would probably save you money in the end

better watch it that pre-heat might cost you a few pence mind:whistle::whistle::ROFLMAO:
 
Read the manual it may give you a clue. I could come out and explain how the preheat works but I'd charge you £84 callout.

You must be a top 100 engineer in the country to be charging £84.00 squid:ROFLMAO::ROFLMAO:
 
Read the manual it may give you a clue. I could come out and explain how the preheat works but I'd charge you £84 callout.

You must be a top 100 engineer in the country to be charging £84.00 squid:ROFLMAO::ROFLMAO:
Not a bad fee considering a re-route of condensate waste is also inclusive...the inexperience shines through..;)
 

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