Maxsys Reporting Codes probs

Hi everyone.

I have an issue with the reporting codes of this panel. It send them twice and occasionally more times. I have been reading the manual and there’s a section called “Swinger Limit” (section #00040201) where you can limit the reporting codes by zone.

My question is; does this work for all the other reporting codes? Cause I don’t get doubled just the zone’s reports, it’s doubling all (closings and openings etc).

It’s essential to have the closing and opening reports cause is a commercial building, but, I don’t want the owner claiming for a expensive telephone bill. So…

Does it exist another solution to this problem? Or can it be a physical problem? With the main board? Maybe the phone lines?

I’m open to any solutions, thanks for reading.

 

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