Missing Master Socket - who's responsible?

[Lectrician]

Concur - They are owned by BT, but run completely seperately and have no 'leverage' with BT or Openreach

Even BT the staff who deal with customers orders and complaints cannot contact OpenReach directly. They have to pass all details o to a liason department in BT which is the only BT department that can liase with OpenReach. And that liason department is not permitted to contact a customer directly but have to go via BT customer service for any further information that OpenReach may require from the customer.

That's EXACTLY as it should be, and has been for a few year now. BT wholesale got into some trouble with Ofcom due to the way they would be allowed to queue jump!

 

[bernardgreen]

That's EXACTLY as it should be, and has been for a few year now. BT wholesale got into some trouble with Ofcom due to the way they would be allowed to queue jump!

It make life very difficult when BT sales records say there is a spare pair to a building requesting a new line and Open Reach arrive with that "instruction" to find they have to string a new aerial route to the building. That is after the customer had clearly and specifically told BT ( Calcutta office ) a new cable would be needed.

 

[Lectrician]

We do quite a few office moves. Re-providing the exact same line provisions at a new site, matching the original always seems to be a challenge these days! Always some issue, but usually they can be overcome on the day, unlike previously when BT could keep you hanging for weeks to provide service.