my triton madrid II not working

Please can someone help, i have just had a triton madrid II fitted and its not working the noise is there from the shower when i switch it on but only a trickle of water comes out and its not hot either its driving me mad..

i hope someone can help

 

Has it worked at all ?
When was it fitted ?

What noise ?

 

no this is what happened when the man fitted it, also the noise sounds like a normal shower when you switch it on but there's just nothing...

 

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