I had some new windows fitted by a local company about a year ago. One of the frames has been badly fitted, in my opinion, as the two big mullions going from top to bottom are noticeably bowed inwards towards the room.
I tried to chase them at the time, but was ignored. Unfortunately, my mental health is poor, and the thought of a major confrontation (especially as the proprietor is somebody I had considered to be a friend) made me so ill that I have up phoning, then kept putting it off, telling myself nobody else noticed it, so although clearly wrong, it wasn’t the end of the world.
However, today, after several days of storms here, I can see water is starting to come through – whether as a result of the warped frame or not, I don't know.
I'm not going to let it go this time, but my depression is pretty bad right now, so it’s going to be very difficult for me. What I want to know from the excellent folks on here is whether a leak like this is at all common on new windows, if it indicates poor quality frames, or is likely to be the result of the warping or not?
In other words, is the only solution to replace the whole unit? I see me ending up in court with them over this, but want to know how the land lies before talking to solicitors etc.
Any advice very gratefully received.
PS I’ve tried to photograph the warping, but it doesn't show up well on the camera. If I put a metre straight edge up the mullion, you can see a gap of a few mm (where the red arrow points).
I tried to chase them at the time, but was ignored. Unfortunately, my mental health is poor, and the thought of a major confrontation (especially as the proprietor is somebody I had considered to be a friend) made me so ill that I have up phoning, then kept putting it off, telling myself nobody else noticed it, so although clearly wrong, it wasn’t the end of the world.
However, today, after several days of storms here, I can see water is starting to come through – whether as a result of the warped frame or not, I don't know.
I'm not going to let it go this time, but my depression is pretty bad right now, so it’s going to be very difficult for me. What I want to know from the excellent folks on here is whether a leak like this is at all common on new windows, if it indicates poor quality frames, or is likely to be the result of the warping or not?
In other words, is the only solution to replace the whole unit? I see me ending up in court with them over this, but want to know how the land lies before talking to solicitors etc.
Any advice very gratefully received.
PS I’ve tried to photograph the warping, but it doesn't show up well on the camera. If I put a metre straight edge up the mullion, you can see a gap of a few mm (where the red arrow points).