Hi
We got new UPVC windows and a new upvc side door.
The outside of most of the windows have marks , scratches , scuffs and it looks pretty deep sas you can see the white part (please see some pictures below) .
In addition the cylinder on the UPVC door is not ant snap (in the brochure it says all the cylinders are antinsap) and protrudes more than 5mm
We have contacted the company and they will be coming for an inspection today but was wondering where we stand and if we should request a replacement of the frames or accept a repair?.
Any help will be appreciated.
We got new UPVC windows and a new upvc side door.
The outside of most of the windows have marks , scratches , scuffs and it looks pretty deep sas you can see the white part (please see some pictures below) .
In addition the cylinder on the UPVC door is not ant snap (in the brochure it says all the cylinders are antinsap) and protrudes more than 5mm
We have contacted the company and they will be coming for an inspection today but was wondering where we stand and if we should request a replacement of the frames or accept a repair?.
Any help will be appreciated.