No hot water in taps, but central heating working fine

[B Souza]

Hi,
I have a Glowworm Flexicom 18hx condensation boiler. I can set the central heating temperature on the device, and I have a thermostat controller (Honeywell CM907) where I set the heating schedule. I don't have any other controller to set the hot water (tap) temperature. AND this system has been working fine for more than 6 years. Yesterday, the hot water in the taps stopped, but the central heating is working fine. A heating engineer came today, and basically said, I can't find the hot water controller, so there is nothing I can do; and left.

He said that I need to install this Hot Water controller.

So, my question is:
1. What is this controller? Is it really needed for the boiler I have?
2. How has the system been working for past 6 years without this controller?
3. What option do I have? Can I bypass this controller and have the hot water working in the tap? or my only option is to now install this controller?
I'm a bit dumbfounded with how the system has worked for 6+ years without this controller, since he is saying that this is important.

Please help. Any advice on what to do is much appreciated.

Thanks.

 

[BlueLoo]

Did he just bugger off? What a tosser.

The hot water comes from a hot water tank. Did he bother looking at that?

 

[B Souza]

No. He was just after this 'Hot water controller'. He couldn't find it, so said that there is nothing he can do.

 

[BlueLoo]

No. He was just after this 'Hot water controller'. He couldn't find it, so said that there is nothing he can do.

I hope you didn't pay him.

Complain to his company and ask for a proper engineer who actually gives a **** to come back.

They need to explain to you how a heating/hot water system works, find out why yours has stopped and offer a genuine solution to fix it.

That's outrageous behaviour.

 

[B Souza]

it was via the insurance guys

 

[BlueLoo]

it was via the insurance guys

Why would insurance be sending out a heating engineer?



Nevermind, clearly, the lad got his day pay and was keen to bugger off to the next paycheck.
Ring them back and play merry hell. Have a DIY/Practical-capable friend with you when they send the next "Engineer"