No hot water in taps, but central heating working fine

Discussion in 'Plumbing and Central Heating' started by B Souza, 2 Dec 2021.

  1. B Souza

    B Souza

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    Hi,
    I have a Glowworm Flexicom 18hx condensation boiler. I can set the central heating temperature on the device, and I have a thermostat controller (Honeywell CM907) where I set the heating schedule. I don't have any other controller to set the hot water (tap) temperature. AND this system has been working fine for more than 6 years. Yesterday, the hot water in the taps stopped, but the central heating is working fine. A heating engineer came today, and basically said, I can't find the hot water controller, so there is nothing I can do; and left.

    He said that I need to install this Hot Water controller.

    So, my question is:
    1. What is this controller? Is it really needed for the boiler I have?
    2. How has the system been working for past 6 years without this controller?
    3. What option do I have? Can I bypass this controller and have the hot water working in the tap? or my only option is to now install this controller?
    I'm a bit dumbfounded with how the system has worked for 6+ years without this controller, since he is saying that this is important.

    Please help. Any advice on what to do is much appreciated.

    Thanks.
     
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  3. BlueLoo

    BlueLoo

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    Did he just bugger off? What a tosser.

    The hot water comes from a hot water tank. Did he bother looking at that?
     
  4. B Souza

    B Souza

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    No. He was just after this 'Hot water controller'. He couldn't find it, so said that there is nothing he can do. :(
     
  5. BlueLoo

    BlueLoo

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    I hope you didn't pay him.

    Complain to his company and ask for a proper engineer who actually gives a **** to come back.

    They need to explain to you how a heating/hot water system works, find out why yours has stopped and offer a genuine solution to fix it.

    That's outrageous behaviour.
     
  6. B Souza

    B Souza

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    it was via the insurance guys
     
  7. BlueLoo

    BlueLoo

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    Why would insurance be sending out a heating engineer?



    Nevermind, clearly, the lad got his day pay and was keen to bugger off to the next paycheck.
    Ring them back and play merry hell. Have a DIY/Practical-capable friend with you when they send the next "Engineer"
     
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