Novoferm Garage Door Wont Open

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United Kingdom
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Anyone have any advice on a garage door not opening??

I can put the key in, unlock, but when i twist the handle it seems the two latches at the top, on will open the other one won’t.

Thanks Mat
 
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Looks like someone may have tried to break in looking at the distortion around the lock. Either broken the lugs on the back of the handle or maybe a snapped cable. I would look around for a local garage door installer not one of the national ones, he is the one most likely to know any clever tricks to open it.
 

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