Pipes, especially copper pipes, are normally protected by the formation of a layer of corrosion products.
Utter drivel. Ignorant tripe.
What compound pray, are you claiming forms a protective surface on copper?
we were asked to investigate the same problem
Who are "we" and how are you qualified and equipped to undertake such an investigation?
Turbulent flow doesn't cause pinholing, and there shouldn't be significant particulates in the water to cause physical erosion - that's trivially simple to find out in a standard test. The water softener would do it by itself; it makes the water full of bleedin' chloride ions, highly undesirable in a copper pipe.
That is extremely well known.
I hope you were not paid much.
"Erosion corrosion" A rather overused name for erosion which is taking place either faster than the ability of a metals such as stainless steel or aluminium - to form a protective oxides (which doesn't happen with copper) or at an accelerated rate with soft materials (like copper) where excess cavitation or particulate impingement takes place. It's very obvious because it only happens in specific areas, where there are particularly high flow rates, which means around joint and irregularities, and not down the length of a pipe. The surface shows marked, directional, thinning.
Yes Chrishutt is right, most flow in a CH system is turbulent, but the flow rates are pretty low. Pretty unspecial really.
Pinholing as reported in the hospital, is generally ascribed to pitting corrosion - typically occuring as a process of local anodic dissolution where metal loss is exacerbated by the presence of a small anode and a large cathode. Muck stuck to the side of the pipe or embedded in the metal at manufacture - as folk have suggested above. Though the anode can also be an air bubble.
Classic method of reducing pinholing is to either INCREASE the rate of flow - which destabilises the little "batteries" which form, or remove, or chemically passivate, the deposits/inclusions which are present.
None of this is a blind bit of use to jona in his hospital. Something there has apparently changed, and the most profitable angle would be to find out what it is. Certainly, extra corrosion inhibiting chemicals would probably help, but that wouldn't be something he hadn't thought of.