Potterton Puma 80- HW fine but CH cuts off very quickly

[Agile]

Apparently not all the Potty people in the Heatteam can repair Pumas!

I have had this lady with one on the phone for nearly three hours today.

Apparently the Heateam repaired the Puma last month and there was a gas leak a couple of days later and Transco turned it off. Next Heatteam declared it an "not repairable".

She has paid £499 and now Heatteam are going to fit a new boiler for her! Trouble is she has had no heating or hot water for the last 10 days and they are not sending anyone to even do a "survey" until next tuesday and she has no idea how long it will be after that before a new boiler is fitted!

Clearly the few who can fix these have considerable skills which are not widely available in the employed workforce.

Tony

 

[Duzzer]

Don't work for HeatTeam myself (Bigger Company than them) been on Potterton Puma Course 6/7 Years ago and know them quite well problems are almost always related to sludging up,, their mostly mechanical, electric side of them rarely go faulty, Have over 50 of them on contract in one set off pensioner flats and have nothing but trouble with them. So any questions ask and i'll try to help. Don't ask for thermistor and component reading you'll get them through potterton tech help.

 

[Agile]

electric side of them rarely go faulty

Not even the PCBs ???

Perhaps you work on a "different type of Puma" ?

Tony

 

[Slugbabydotcom]

It's just the CH that cuts out within seconds and somehow turns the pilot off too.

Thermistor? Don't think so

Respect ... cos you is the baxpoti bloke. Same day I made the post I came across one that was going that way and a thermistor sorted it but as you spotted with the DHW being ok its probably not that.
That'll teach me to read the post carefully . til next time anyway

 

[Duzzer]

Not since the Fuse on the top left and resistor were moved apart and the fuse put in plastic casing. Used to get them burning or worse catching fire but havn't changed one for a while

 

[hav it]

potterton lol i dont think iv seen a good one yet. links, puma the list goes on

 

[Duzzer]

I agree their crap but they still need fixing unfortunately