Potterton Suprima problems

[sausagefansdotcom]

The pilot light is out / there is no flame inside the sight glass window.

I've not found it easy from the user guides to identify what model Suprima I have nor is it on the actual boiler. The user guide refers to an electrical panel on the boiler itself which I do not have, this is covered by a grey plate.

The user guide also refers to two lights, this boiler has one only. This model has the long thin "door" on the right like the L model does but not the screen / keypad the L has.

Can anyone help me identify what model I have and help me learn how to reignite it?

Many thanks

Stephen

 

[ChrisRoberts]

Try doing a search for Suprima Porlems. I'm sure U'll fiind what the problem is.

 

[Agile]

I expect you have the standard Suprima 60 ! ( or the 40 or the 80 ! ).

I also expect that yours like all the others has TWO lights! One green and one red !

Also none of the Supimas I have ever seen has had a pilot light !

I would suggest you assume you have the standard model and search these forums and you can read all about the pcb problems.

Tony Glazier

 

[sausagefansdotcom]

I expect you have the standard Suprima 60 ! ( or the 40 or the 80 ! ).

I also expect that yours like all the others has TWO lights! One green and one red !

Also none of the Supimas I have ever seen has had a pilot light !

I would suggest you assume you have the standard model and search these forums and you can read all about the pcb problems.

Tony Glazier

I'm sure you're right - I am having trouble finding the other light though. You can see the one on I can see on this picture (orange) but I cannot find another, can you suggest anything?



Thanks

 

[sausagefansdotcom]

Try doing a search for Suprima Porlems. I'm sure U'll fiind what the problem is.

Thanks.

The PCB problems seem to be characterised by having to fire up the boiler again and then it cutting out again. Pressing the reset button on my boiler doesn't seem to do anything at all except create a whirl inside (pump)?

Does the switch have to be in a certain position?

Thanks

Stephen

 

[scatmanjohn]

Is that picture you're boiler.

If it is, it looks to me like it has already had the pcb update kit installed.

There is only one light which changes colour not two.

Whoever fit the new pcb sould have left the new instruction book with the boiler.

It could still be the pcb (have heard of a few dodgy ones lately) or it could be something totally different.

Get someone to have a look is my advice.

By the way you shouldn't be taking the cover off and attempting a diy job.
You could be putting you and you're families life at risk.

 

[sausagefansdotcom]

Is that picture you're boiler.

If it is, it looks to me like it has already had the pcb update kit installed.

There is only one light which changes colour not two.

Whoever fit the new pcb sould have left the new instruction book with the boiler.

It could still be the pcb (have heard of a few dodgy ones lately) or it could be something totally different.

Get someone to have a look is my advice.

By the way you shouldn't be taking the cover off and attempting a diy job.
You could be putting you and you're families life at risk.

That picture is the boiler indeed. So it has already had a PCB update. Can you tell what model it is from the picture? I will get someone in. I only took the cover off to see if I could find the model number!

Didn't realise there was danger. Thanks for the warning.

 

[scatmanjohn]

Is that picture you're boiler.

If it is, it looks to me like it has already had the pcb update kit installed.

There is only one light which changes colour not two.

Whoever fit the new pcb sould have left the new instruction book with the boiler.

It could still be the pcb (have heard of a few dodgy ones lately) or it could be something totally different.

Get someone to have a look is my advice.

By the way you shouldn't be taking the cover off and attempting a diy job.
You could be putting you and you're families life at risk.

That picture is the boiler indeed. So it has already had a PCB update. Can you tell what model it is from the picture? I will get someone in. I only took the cover off to see if I could find the model number!

Didn't realise there was danger. Thanks for the warning.

No i cant identify the model No because the muppet who fit the new pcb has not filled in the data badge properly.

If you look at the data badge it has Suprima on the top. Now see the little box at the side of it? That is where they should have written the model No.

However , there should be a set of boxes with a GC No .

It will be 41------

Let us know the full No and i will let you know the boiler model

 

[broxy]

Thanks.

The PCB problems seem to be characterised by having to fire up the boiler again and then it cutting out again. Pressing the reset button on my boiler doesn't seem to do anything at all except create a whirl inside (pump)?

Does the switch have to be in a certain position?

Thanks

Stephen

Sounds like a knackered gas valve to me, same thing happened to mine.

 

[sausagefansdotcom]

Thanks.

The PCB problems seem to be characterised by having to fire up the boiler again and then it cutting out again. Pressing the reset button on my boiler doesn't seem to do anything at all except create a whirl inside (pump)?

Does the switch have to be in a certain position?

Thanks

Stephen

Sounds like a knackered gas valve to me, same thing happened to mine.

Was it very expensive?

 

[croydoncorgi]

If the fan starts then nothing more, it MIGHT be thegas valve.
Could also be the ignition system, air pressure switch, ....?
Get a proper engineer on it!

 

[sausagefansdotcom]

If the fan starts then nothing more, it MIGHT be thegas valve.
Could also be the ignition system, air pressure switch, ....?
Get a proper engineer on it!

Will call one tomorrow

 

[meldrew's_mate]

There's often a sticker on the gas valve which indicates the boiler power e.g. "60" is 60,000 btu/hr.
When you reset the boiler does this "whirring" noise last only for about 3 seconds? This could be the pump running, a characteristic of this boiler. If this is the case you may have a problem with your external controls, not necessarily in the boiler.

If you have electrical competance see if you have 230vac on the SL terminal at the boiler, without this the boiler will never start and the problem lies with the external controls, if it's there then the problem is within the boiler.

Take good advice, get a CORGI fitter in to repair the system and stay safe.