Hi all,
Only just joined this site and cant find any existing answers that solve my problem so here goes:
So far...Ive installed a Pyronix Euro46 V10 system with wifi access, registered a cloud account, installed Homecontrol app on my phone (samsung S9) and it works perfectly with the cloud account and controls the panel as it should. app is basic but works but the video tab has now been disabled by pyronix who prompt you to upgrade to Procontrol+
I have read here that the Procontrol+ app has problems being slow and not always reliable but I want to add cameras and link them to the alarm zones so need to upgrade to Procontrol+ app......this is where I am having problem.
I followed the installation instructions on the Pyronix site for registering the app app but I dont get any option to add an intrusion panel, only cameras.
So to follow the registration process:
*download the app
*register with either email address or mobile number (have tried both but same result)
*get 4 digit security code sent by em or sms
*next screen just asks for a password, I used the app password I entered into alarm panel
(in online procontrol user guide it shows this screen as asking for a user name and a password but a Pyronics utube vid from 02/2019 just shows it asking for a password so guessing an update has done away with manually entering user name as app seems to automatically generate one now)
*hit finish and app says "logging on" then "automatically logged on".
*To add panel I should now be able to press the + button at top right of
display, select Intrusion panel from the drop down list and add my panel. In fact when I press the + button and select intrusion panel from the list I only get options to add
1 Procontrol+ domain or 2 IP/Domain which will add cameras but not a panel.
There is no option to add my panel.
Iv'e had several attempts at making this work , each time deleting the procontrol app account and erasing the data from phone, tried different email address, registering with phone number, tried different password, tried unistalling homecontrol app from phone and deleting the access for it from the cloud account. Tried installing on wifes phone with same result although when I put homecontrol app on her phone it worked perfectly.
sorry about long ramble but would appreciate any experts here telling me what I'm doing wrong as running out of things to try
Only just joined this site and cant find any existing answers that solve my problem so here goes:
So far...Ive installed a Pyronix Euro46 V10 system with wifi access, registered a cloud account, installed Homecontrol app on my phone (samsung S9) and it works perfectly with the cloud account and controls the panel as it should. app is basic but works but the video tab has now been disabled by pyronix who prompt you to upgrade to Procontrol+
I have read here that the Procontrol+ app has problems being slow and not always reliable but I want to add cameras and link them to the alarm zones so need to upgrade to Procontrol+ app......this is where I am having problem.
I followed the installation instructions on the Pyronix site for registering the app app but I dont get any option to add an intrusion panel, only cameras.
So to follow the registration process:
*download the app
*register with either email address or mobile number (have tried both but same result)
*get 4 digit security code sent by em or sms
*next screen just asks for a password, I used the app password I entered into alarm panel
(in online procontrol user guide it shows this screen as asking for a user name and a password but a Pyronics utube vid from 02/2019 just shows it asking for a password so guessing an update has done away with manually entering user name as app seems to automatically generate one now)
*hit finish and app says "logging on" then "automatically logged on".
*To add panel I should now be able to press the + button at top right of
display, select Intrusion panel from the drop down list and add my panel. In fact when I press the + button and select intrusion panel from the list I only get options to add
1 Procontrol+ domain or 2 IP/Domain which will add cameras but not a panel.
There is no option to add my panel.
Iv'e had several attempts at making this work , each time deleting the procontrol app account and erasing the data from phone, tried different email address, registering with phone number, tried different password, tried unistalling homecontrol app from phone and deleting the access for it from the cloud account. Tried installing on wifes phone with same result although when I put homecontrol app on her phone it worked perfectly.
sorry about long ramble but would appreciate any experts here telling me what I'm doing wrong as running out of things to try