Remeha Avanta Plus Combi 28C Problem...

[IonAether]

Hi, looking for some advice please.
A friend has a house with a Remeha Avanta Plus 28C Combi which stopped functioning displaying an E4 error code.
Called out a registered gas engineer who said it needed a gas valve, ignition module & ignition electrodes.
After agreeing engineer to order parts as diagnosed (£180 gas valve, £70 module & £50 ignition electrodes & £90 labour.
After engineer fitting all parts the boiler still isn't working & requires a PCB. Reconditioned one at £150 or £220 for a new PCB.
My friend went for a reconditioned PCB but still wasn't working correctly (error 9) - after engineer contacted Remeha Technical Help it turns out the Reconditioned PCB turned out to faulty, now exchanged & fitted all working correctly.
The invoice has now increased to £595 on final bill.
Do you think it fair to pay for parts that were not at fault & misdiagnosed to start with?
After looking online at parts that were reported to be at fault, prices seem over inflated...


Any advice greatly received, Thanks

 

[Gas2Air]

Hi, looking for some advice please.
A friend has a house with a Remeha Avanta Plus 28C Combi which stopped functioning displaying an E4 error code.
Called out a registered gas engineer who said it needed a gas valve, ignition module & ignition electrodes.
After agreeing engineer to order parts as diagnosed (£180 gas valve, £70 module & £50 ignition electrodes & £90 labour.
After engineer fitting all parts the boiler still isn't working & requires a PCB. Reconditioned one at £150 or £220 for a new PCB.
My friend went for a reconditioned PCB but still wasn't working correctly (error 9) - after engineer contacted Remeha Technical Help it turns out the Reconditioned PCB turned out to faulty, now exchanged & fitted all working correctly.
The invoice has now increased to £595 on final bill.
Do you think it fair to pay for parts that were not at fault & misdiagnosed to start with?
After looking online at parts that were reported to be at fault, prices seem over inflated...


Any advice greatly received, Thanks

Your friend

 

[IonAether]

What is a fair/average mark up on boiler parts?

 

[terryplumb]

If you bought something for 50 pounds ,and intended to sell it thru your business ,what do you consider to be a fair selling price or mark up ? Then apply that logic to boiler parts .always bear in mind that all businesses have to make a profit and the goal is to maximise that profit.

 

[IonAether]

At what point does maximising profit become excessive? Thought there may be some rule of thumb like 30% or something?

 

[terryplumb]

That point is usually determined by the market place. For instance ,if you went out today and tried to sell your products at twice the price of your competitors ,you would not have a business. When it comes to service Industries ,the businesses overhead costs vary dramatically. An engineer working in London ,for instance ,could not charge the same as one in an area that has lower overheads ,which would reflect in how much he has to uplift his purchases / parts he sells on. Bear in mind if a part he supply's fails ,he has to cover the cost of coming back to your premises ,removing it ,fitting a replacement and returning it for credit .no one pays for his time and its not his fault that the part failed. All factors taken into account when determining how much he uplifts. The parts that were replaced in your friends boiler will save you from needing to replace them in future and may well have been on their last legs. Hope this helps regards terry.

 

[Rampage77]

I wouldnt be paying for parts that have been fitted and the appliance still not working, but the mark up on parts is part of being a business.

 

[Rampage77]

was it the same fault code, was it an intermittent fault, these are things that also need to be taken into consideration. Did it work ok for a while between gas valve fitted and then pcb?

 

[snb]

Error E9 is caused by low system pressure or faulty pressure switch. The pressure gauge on the front of these boilers is renowned to get the tube clogged and give the indication that it has pressure when it doesn't. To check if this is the case. Turn power off and restart boiler. It will now go through a 3 minute test procedure. During the time the pump will start an stop. The pressure gauge should move by about 0.25 bar each time the pump starts. If it doesn't the tube is blocked.