H
hotrod
Hi all,
In April I purchased a Dell Inspiron 1010 from PC World, it has subsequently developed a hardware fault and will no longer charge.
I visited the store where I purchased it from to be told by the manager, "that product has a manufacturer's warranty and because it was purchased more than 28 days ago it's your (the customer's) responsibility to return it to Dell yourself and get it sorted." I phoned Dell to query this but the call centre is in India and closed until Monday.
I was under the impression that the contract in the first 12 months of purchase is in fact between PC World and myself and therefore they should either replace or refund me direct (or fix)? Are PC World trying to fob me off?
Any guidance/experience on the best way forward much appreciated
Thanks
In April I purchased a Dell Inspiron 1010 from PC World, it has subsequently developed a hardware fault and will no longer charge.
I visited the store where I purchased it from to be told by the manager, "that product has a manufacturer's warranty and because it was purchased more than 28 days ago it's your (the customer's) responsibility to return it to Dell yourself and get it sorted." I phoned Dell to query this but the call centre is in India and closed until Monday.
I was under the impression that the contract in the first 12 months of purchase is in fact between PC World and myself and therefore they should either replace or refund me direct (or fix)? Are PC World trying to fob me off?
Any guidance/experience on the best way forward much appreciated
Thanks