Gaynor, when you say you can't access your shortcuts, can you be a bit more specific please? Which shortcuts? Where are they (i.e. are they on your desktop?)? What are they for? Does it affect all of your shortcuts, or just some? Also, which version of Windows are you using? And when did this symptom begin? Have you previously, at some point, been able to access the internet and access your shortcuts at the same time? Which browser are you using to access the internet - IE, Firefox, Opera, Safari, etc, etc?
Thanks.....