securit 800l+ keypad not responding

zaa

Joined
23 Jan 2022
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United Kingdom
facing a problem with this securit 800l where the keypad backlight is working and makes a beep sound when i press the buttons, but entering the pin or anything for that matter has no effect.

the mains light and the day light are not illuminated. i have just installed a new battery and it’s not had any effect.

any advice on how to move forward much appreciated
 
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