Shoot bolts not retracting into window

28 Oct 2019
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United Kingdom

Two of our upstairs windows have packed up (just before winter!).

The bottom shoot bolts on the windows are not retracting up into the windows. I have looked at the gear box and it looks like the name on it is ‘Saracen’. It’s not like a new locking system in that when I open the window I can only see the gear box and two metal bits at the top and bottom where the shoot bolts come out.

First question is will changing the gearbox fix this? If so how will it fix it (I.e. how are the bolts connected to the gearbox) and is it fairly easy?

Second question, how do I find a suitable replacement, given that these windows are probably 10-15 years old?

Thanks in advance for any advice.


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