Hi I have Orange broadband which was previously Wanadoo and Freeserve before that for me, so I have basically stayed put for a while, but ever since Orange took my service over I keep getting loss of service, approximatly twice a month, sometimes for a few hours and sometimes days. Also my speed is diminishing into infinity I think, its terrible in the evening, about 0.2M and I was supposed to be on 2M.
I have complained and asked for refunds for the no-broadband days but my emails get ignored completely and the refunds they promise on the phone never appear, so I am rapidly getting fed up with them and thinking of moving but it doesn't seem that there is a very good provider out there. They all seem to have their share of problems. When I was with Freeserve and Wanado I never had a single problem that I can remember.
The Orange tecnical help is always very apologetic and achieving nothing, thats if we can understand each other of course.
I use this site for speed checks http://www.speedtest.bbmax.co.uk/ amongst others. What speeds are you getting with Orange or anybody else for that matter?
I am now tempted with the Sky offer (£5 a month seems gret stuff) but initially I heard there were lots of problems getting connected to them when they first take you on. I heard that I would have to wait 10 days first after leaving my previous service provider before applying for Sky and then it would take up to 15 days for connection if all went ok. Thats 25 days without service, thats crazy in this day and age. I do a lot of work on the net and struggle if I am without it for a day never mind 25.
I complained to them about this via an email since they keep sending me stuff to join and someone now at their end has come back and said that because I am already with a broadband service it will only cause a maximum dissruption of 30 minutes (thats more like it) but what do I believe now?
I have heard a few months ago friends having trouble when they tried to join Sky broadband but then again they had nothing before. They gave up in the end and went elsewhere.
Also when they quote you speeds they say "Up To", so if I went with Sky what might I actually get? If I paid for 8M would I get anywhere near 8, ever, and if I paid for 16M what would I get if it is "UP TO"? I mean if I join them and only get 2M ( which is a lot better than what I get now) why pay for 16M, when that would come in the scope of 8M? Are people who pay for 16M garanteed over 8M or is it just a con?
What speeds are Sky people actually getting? http://www.speedtest.bbmax.co.uk/ I would be interested to know and are you getting any disruptions of service?
I am confused what to do, help please.
I have complained and asked for refunds for the no-broadband days but my emails get ignored completely and the refunds they promise on the phone never appear, so I am rapidly getting fed up with them and thinking of moving but it doesn't seem that there is a very good provider out there. They all seem to have their share of problems. When I was with Freeserve and Wanado I never had a single problem that I can remember.
The Orange tecnical help is always very apologetic and achieving nothing, thats if we can understand each other of course.
I use this site for speed checks http://www.speedtest.bbmax.co.uk/ amongst others. What speeds are you getting with Orange or anybody else for that matter?
I am now tempted with the Sky offer (£5 a month seems gret stuff) but initially I heard there were lots of problems getting connected to them when they first take you on. I heard that I would have to wait 10 days first after leaving my previous service provider before applying for Sky and then it would take up to 15 days for connection if all went ok. Thats 25 days without service, thats crazy in this day and age. I do a lot of work on the net and struggle if I am without it for a day never mind 25.
I complained to them about this via an email since they keep sending me stuff to join and someone now at their end has come back and said that because I am already with a broadband service it will only cause a maximum dissruption of 30 minutes (thats more like it) but what do I believe now?
I have heard a few months ago friends having trouble when they tried to join Sky broadband but then again they had nothing before. They gave up in the end and went elsewhere.
Also when they quote you speeds they say "Up To", so if I went with Sky what might I actually get? If I paid for 8M would I get anywhere near 8, ever, and if I paid for 16M what would I get if it is "UP TO"? I mean if I join them and only get 2M ( which is a lot better than what I get now) why pay for 16M, when that would come in the scope of 8M? Are people who pay for 16M garanteed over 8M or is it just a con?
What speeds are Sky people actually getting? http://www.speedtest.bbmax.co.uk/ I would be interested to know and are you getting any disruptions of service?
I am confused what to do, help please.