Smart tv

[NS215]

Hi
I've recently bought a JVC smart tv, (obviously much smarter than me) the problem is I can't get it connected to the internet, On the tv is says no wifi dongle detected, I bought one for the tv, but then thinking maybe its faulty I used the one from the laptop as I know this works, same result, i know the wifi works on the room where the tv is, as it works on the phone and laptop.
I looked through the tv manual and it says the SSID needs to be visible, I have a BT Hub 3, could anyone direct me to where I can check if its visible or not, But in simple terms for a simpleton,
Many thanks Matt

 

[foxhole]

Some smart tv's required own brand dongles to work [not sure about JVC].
Is ethernet connection viable [if only to check all is working].
SSID refers to the name the hub gives out, your unique name which will be what you see on phone and laptop when you first connected them.

 

[cjard]

When you connect to your wifi from a laptop or a phone, can you search for wifi and find yours, named something like bthub3-f20c ?

If so, the ssid is visible