No worries
Texecom Connect Issues
- Thread starter mdj1
- Start date
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check phone settings.
if you go in to the app and use it do you get a notification if you come out of the app and set and unset the system do you get the notification, if you do, theen do you get one after say 30 minutes of being out of the app and the phone in standby
if that's the case you need to look your phone settings to wake on receiving the notification.
unless you have been playing around with wintex or panel programming.
whats the smart com doing
if you go in to the app and use it do you get a notification if you come out of the app and set and unset the system do you get the notification, if you do, theen do you get one after say 30 minutes of being out of the app and the phone in standby
if that's the case you need to look your phone settings to wake on receiving the notification.
unless you have been playing around with wintex or panel programming.
whats the smart com doing
OK. So tried some different things
If I set the alarm from the phone or panel it will show on the calendar of events on the phone, but ONLY if I'm logged in with the same user I used to arm the alarm. The calendar on the app of my wifes phone shows nothing.
Now, what I find weird is that the blue wifi / internet led on the panel is flashing. The unit is connected by ethernet but as far as I'm aware if it's flashing it means it has no internet (or is this wireless only) but if it wasn't connected then surely the app wouldn't work??
If I set the alarm from the phone or panel it will show on the calendar of events on the phone, but ONLY if I'm logged in with the same user I used to arm the alarm. The calendar on the app of my wifes phone shows nothing.
Now, what I find weird is that the blue wifi / internet led on the panel is flashing. The unit is connected by ethernet but as far as I'm aware if it's flashing it means it has no internet (or is this wireless only) but if it wasn't connected then surely the app wouldn't work??
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wifi would be solid if it was used I have been told, so that sounds normal.
have the phones been updated.
I would generate an app code from your phone in the first instance, then clear out the cache for the app
use the code you generated to reinstall the site on your phone.
then check that the notifications are turned on for the user, and on the panel check the config for push being turned on if they still rent coming in.
Note :- I would need to see the programming of the ARC for Texecom connect to see what notifications you should be getting.
As for the wifes phone not seeing anything in the calendar you may want to talk with Texecom, as to why its on your and not on hers, as not sure why that would at the minute.
have the phones been updated.
I would generate an app code from your phone in the first instance, then clear out the cache for the app
use the code you generated to reinstall the site on your phone.
then check that the notifications are turned on for the user, and on the panel check the config for push being turned on if they still rent coming in.
Note :- I would need to see the programming of the ARC for Texecom connect to see what notifications you should be getting.
As for the wifes phone not seeing anything in the calendar you may want to talk with Texecom, as to why its on your and not on hers, as not sure why that would at the minute.
so only PA, Fire etc and intruder alarms would give you a notification
the update for the smart com in itself shouldn't affect the notifications as that goes out of the com ip side, but the open and close will allow alerts for arm and disarm events.
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