Texecom Connect Notifications

[GreyRog]

Texecom system was set up by installer, with a Connect account.
It notifies me promptly by email when the alarm is set and unset. All very good.

This morning, the alarm was accidently set off. I cancelled it from the keypad after about 20 seconds.

The Connect did not notify me that the alarm was activated. It just sent the usual notification that it had been unset. This seems strange, the alarm having been activated is surely the most import use of the Connect function. Is there a setting I can change to implement it?

 

[sparkymarka]

Was it part armed ?

 

[GreyRog]

It was, yes,
But I do get the Connect message every time when setting/unsetting part arm

 

[secureiam]

Do you have engineers code?

 

[secureiam]

Do you have access to the cloud account the panel is on?

There are only a handful of places where these things can be changed.

I would first check the event log to see what the panel thinks happened.

This may give an insight into which settting needs to be changed.

 

[GreyRog]

I used to have the engineer's code, but when the friendly installers were taken over by the grasping new firm they changed it.
I do have a separate phone app, I'm not sure what that shows. will check that later.
Thanks for your help!